Advantages of Automation

Automation reduces response time and staffing costs by removing the need for a staff member to identify an issue and deliver the message. Not only is the message sent immediately, reducing lag time, it also reduces the amount of staff resources allocated to rote tasks.

The Consequences of Communication Breakdowns

The impact of ineffective communications has a significant role on the quality of care patients receive as well as on healthcare organizations’ bottom lines.

The average 500-bed hospital in the United States loses $4 million each year directly due to inefficient communication, according to a study published in the Journal of Healthcare Management. Effective and efficient communication is essential to fulfilling a healthcare organization’s mission of providing high quality care.

The 1Call Division of Amtelco is pleased to announce that the Genesis Intelligent Series solution and Intelligent Soft Agent have both successfully completed Avaya DevConnect Compliance Testing.