When you need assistance, getting the help you need should be fast and reliable. This is also the case when you need help with your call center system. So how does 1Call’s support team rate?
You’ll be happy to know that 1Call offers “5-Star After-the-Sale Service.” And it’s more than just a slogan – it’s included with every 1Call system! 1Call’s 5-Star Service and Support is available 24 hours a day, 365 days a year - whenever you need it.
But don’t just take our word for it; here’s what our healthcare customers tell us:
The 1Call Division of AMTELCO is pleased to announce a major update to the capabilities of the Transformer data importing utility. This new tool features an improved user interface, along with many new capabilities, saving countless hours for new 1Call customers, as well as current customers that are upgrading to newer platforms such as Genesis.
The Transformer speeds and simplifies the process of moving data by using a set of utilities to import:
The 1Call Division of AMTELCO is pleased to announce the completion of a very successful 1Call Leadership and Training Seminar! Current 1Call customers along with prospects and Amtelco staff gathered in Madison, Wisconsin from September 12-14, 2017, to join in powerful sessions specifically designed to help healthcare organizations enhance their enterprise-wide communications
The 1Call Division of AMTELCO is pleased to announce that healthcare facilities are finding more ways to increase efficiency and improve patient care using MergeComm. 1Call’s MergeComm middleware event notification solution gives healthcare facilities a way to streamline the process of handling enterprise-wide clinical communications.
The 1Call Division of AMTELCO is pleased to announce that Chad Kopitzke of NeXtGen Advantage will be the keynote speaker for the Eleventh Annual 1Call Leadership Conference and Training Seminar. The seminar will be held September 12-14, 2017, at The Madison Concourse Hotel and Governor’s Club, located in downtown Madison, Wisconsin.
Holly Ritchison: I've attended several Amtelco conferences over the years, two times now with the 1Call for the hospitals. I find that's very beneficial because the group is a little smaller than some of the big national conferences. I like to go away with ... I've got contact names and numbers. You remember that one person that knew something that now you need some help with. You really do build a lot of great relationships.
Technology is a crucial part of improving communication efficiency and accuracy. Healthcare organizations remain places where care is provided by humans, however, and staff training is an important part of any solution.
In addition to training staff on any new technology they interact with, it’s important to train care providers and hospital staff on communications skills so that handoffs and other forms of communication contain all of the necessary and relevant information.
Automation reduces response time and staffing costs by removing the need for a staff member to identify an issue and deliver the message. Not only is the message sent immediately, reducing lag time, it also reduces the amount of staff resources allocated to rote tasks.
Automation also greatly removes opportunities for human errors, such as forgetting to deliver the message or delivering the message to the wrong recipient.