The Centralized or Silo-ed Approach for Health System Departments

1Call on-call

Health system departments tend to silo themselves and make decisions based on what works for their individual departments. Solutions may be home grown for each and based on tools that are available at arm’s length. A good example of this is generating and maintaining on-call schedules. It may make sense for departments to create and maintain on-call schedules using Excel because it’s the best tool they have on hand.

Now, if you take that process enterprise-wide you may end up with hundreds of on-call schedules that are only available to those that have access to the Excel file or a printed copy that’s circulated or posted in a central area. That solution is okay, but what about other employees that may need access to schedules including telephone operators, administrators, physicians and RNs in different departments. Not to mention, most on-call schedules change once they are printed so printed copies must be updated and replaced constantly.

If you choose an on-call solution that’s easy to use and flexible enough for each department you will get significant improvement in efficiency and reduction in errors and training time for users.  

Rather than using the home grown on-call solution for each department it may make sense to look at something that is flexible, easy to use and can be used enterprise wide. Many of our customers are moving toward web-based products that are:

  • Password protected
  • Administered by each department
  • Available enterprise-wide for those that need access
  • Accessible on-line for convenient access from anywhere  
  • Allow for secure messaging and paging within the on-call scheduling application
  • Able to generate required reports

This type of solution is centralized and moves away from the silo approach to developing solutions for the needs of each individual health system department.

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