Automated communications, such as notification and reminder technology, can help hospitals ensure that each and every resource, from the most advanced piece of medical equipment to essential personnel, is utilized to its full potential. This is achieved through 1Call’s Notification solution.
1Call’s Notification system reduces notice times by 90% over less comprehensive solutions.
MergeComm is an event notification software system designed specifically to merge and expedite enterprise-wide communications in healthcare environments. MergeComm captures requests from hospital systems, such as ADT messages, NurseCall messages, alerts, alarms, orders, and appointments. Notifications are then instantly sent to the designated recipients using a wide variety of methods, including 1Call’s miSecureMessages HIPAA-compliant encrypted messaging Apps, as well as Vocera badges, IP phones from Cisco and Spectralink, SMS, e-mail, and more.
With MergeComm, the notifications are automated, based on configurable rules. MergeComm can send notifications to an individual, to a entire group, or to the current on-call personnel using 1Call’s On-Call Scheduling module. Recipients can respond quickly, helping you provide better patient care for your organization. All statistics are accumulated for each notification, providing an easy-to-follow audit trail for reporting purposes, as well as to help your organization refine your communication processes throughout your entire enterprise.
Automated, Emergency and Event Notifications
Automated notifications and reminders can empower healthcare organizations to create new efficiencies while improving the quality and consistency of each interaction. The Notification technology enables hospitals to communicate with patients and staff using voice, e-mail, fax and SMS text messaging channels, all based on the recipients’ preferences. Hospitals can reach more people in less time, while significantly reducing their communications-related costs. 1Call’s Notifications can be used for emergencies, events, changes in weather, or for everyday reminders. Features of the Notifications solution include:
- Advance planning of notifications
- Fast notifications
- Multilingual capabilities
- Built-in security
- Real-time monitoring and reporting
- Flexible notification options
- Recipients can be notified via SMS text messaging, email, pagers, automated phone calls to landlines or cell phones, desktop alerts, RSS, fax or smartphones and tablets