Infinity Hospital Call Center and Soft Agent Intelligent Console are offered with a Reporting feature that keeps track of everything that happens in a healthcare organization’s call center. This helps call management maintain complete and accurate statistics, analytics and data that becomes the foundation of quality improvement.
By implementing 1Call’s product solutions, healthcare organizations can reduce their call errors by 90%.
Hospital staff can create Quality Assurance Reports and other customized reports to help run a more efficient call center. With 1Call’s Reporting Dashboard, managers can review real-time graphical information regarding all aspects of the Infinity ISbased call center. The Reporting Dashboard can be configured to display the information important to the call center such as current call types, average time to answer, operators, waits, and more.