1Call’s various voice software solutions create the backbone of a hospital’s clinical communications system. This versatile software readily integrates with existing platforms to enhance interoperability and help medical staff provide outstanding care.
Call Manager Software
In some enterprises, hospital leaders unfavorably view hospital call centers as cost centers. However, effective call manager software saves time and labor costs, reduce agent training time, and can provide critical data in legal cases.
Call Detail Software and Call Center Reporting
Call detail software collects data created during calls that can be summarized for call center reporting needs. It is critical for hospital call centers to provide accurate and timely reports for managers and other organizations, to be used for continuous quality improvement, training purposes, to streamline communication processes, and as documented proof if legal concerns arise.
1Call provides a comprehensive audit report using call recording software and screen recording software, that have the ability to store all of the data and call center analytics.