Holly Ritchison: Yes, at Children's in the Communication Center, we offer obviously the main switchboard line we cover. We handle all of the inside calls from the hospital, seeking on-call, environmental services, any needs that they might handle or need. We also handle transport dispatch, so our dispatchers are responsible for initiating all the transports for our emergency crew via ambulance, roto wing, fixed wing. So at Children's, everything is scripted and the difference is like night and day for ease of use on the operator end.
Rossi Fraenkel: IS scripting I think is one of the main selling points from Amtelco's products. I've seen some competitor products, and what I really love about Amtelco as a whole is the scripted piece allows you to do a lot of programing without actually needing to do much coding. So it's a really good bridge between the individuals that want to build these advanced programs but not have any IS skills and being able to ... You can grow with the scripts. There's a lot of additional functionality you can do when you start working more with databases. I think a huge challenge in the healthcare industry is integration, and the more that we have the ability to provide that integration, the more that we can provide faster call times, a better patient experience, and overall just a better experience for our agents as well.
Holly Ritchison: The difference with IS is that you put all the programming and decision making on the backside so that an operator can be hired and within 12 hours, they're taking calls. What we've done with our emergency code calls is tried to make all of them very consistent but yet customized for what each code is requiring, because when an operator gets a code call, the anxiety level goes up immediately and there's some decision making that they need to take care of. So, for instance, what we did with our Code Adam, missing child, when the operator receives the call, she's selecting from drop-downs. What is the age of the child? Is it male or female? What color shirt are they wearing? They select the color. So they make all these selections, and all of that information drops into one phrase that is a complete phrase of all the choices they've made so that they can say, "Emergency code Adam, six-year-old male wearing a red shirt, blue shorts. Last seen in the gift shop." So it's very easy for them to make the proper announcement and have it come out correctly.