1Call’s Intelligent Series Operator Console takes healthcare operator services to a whole new level of intelligence. It’s smarter, faster, and loaded with more features than other call center solutions. Intelligent Series Operator Console reduces call answering and transferring times through advanced technologies that eliminate operator keystrokes. If callers become increasingly inpatient, Intelligent Series Operator Console becomes increasingly resourceful with innovative call center features such as Infinity & Soft Agent, Directories, On Call Scheduling, Call Flow Scripting, Secure Communications, Voice Logging & Recording, Conference Bridge and Reporting that work enhance customer satisfaction, reduce training times, eliminate errors and reduce labor costs.

Intelligent Series Operator Console Improves Customer Satisfaction by 50%

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Call Center

Streamline Medical Call Center Efficiencies

If you’re looking to streamline your hospital-wide communications and support critical communications, while adding efficiencies and benefits, look no further. 1Call’s Infinity Hospital Call Center and Soft Agent Intelligent Series Operator Console call management systems are healthcare’s choice for improved customer satisfaction and reduced call handling errors. 

Web-Based-Directory-1Call

Web-Based Personnel Directory

Our Intelligence Series Operator Console uses a Web-Based Directory to expand the type of information that can be stored without switching screens or pressing buttons. Provide your call center staff with as much, or as little information as they need. Managers and system administrators can determine the scope and depth of information that is required to efficiently handle calls to enhance the patient experience by reducing delays and fulfilling requests more quickly.

Operators viewing the Personnel Directory can quickly see detailed information about staff members, contact information, preferred contact methods, on-call schedules, referral information and virtually any information your hospital might require is entered in one place.

On Call Scheduling

On Call, Patient, Physician and Workforce Scheduling

Accurate and accessible scheduling information is paramount to the success of a hospital or health care organization. Scheduling improves customer service, increases efficiencies and eliminates costly errors. With 1Call’s Scheduling modules, healthcare organizations can greatly reduce inaccurate information, scheduling errors and lost time.

Call-Flow-Scripting

Intuitive and Customizable Call Flow Scripting

1Call features Intuitive Call Flow Navigation that easily guides your agents through each call, and provides them with a customized script with the exact information they need, at the precise time they need it. Our Scripting solution is the only one in the industry and is renowned for being intuitive and proactive.

 

Virtualize and Scale Your Hospital Communication Systems

Genesis Switching Diagram

Virtualize and Scale Your Hospital Communication Systems with Genesis

Genesis is the latest advancement in 1Call’s long line of contact center solutions. This all-inclusive healthcare call center software enables hospital call centers to take advantage of running Genesis in a virtual server environment or in the cloud. Virtual servers allow you to grow without adding additional hardware and cloud deployment moves the call center platform to a cloud provider such as Amazon or Microsoft which shifts the responsibility for server management to the cloud provider.

Hipaa Compliant Messaging

HIPAA Compliant Secure Messaging

Healthcare organizations need to maintain privacy of their clients’ personal data. For hospitals, securing patient information is required by HIPAA and HITECH regulations. By encrypting your information, 1Call’s miSecureMessages helps ensure that the data remains confidential.

 

Voice Processing

Integrated Voice Processing and Call Recording

Speech Recognition, Integrated Voice Response (IVR) and Call Logging and Recording are invaluable voice processing tools used by healthcare organizations. These particular resources are used to increase efficiency, reduce labor and eliminate critical errors.

 

 

Conference Bridge

Robust Conference Bridge

When healthcare organizations use their existing telephony, the Conference Bridge solution from 1Call is a powerful, multi-party conferencing resource, complete with premium voice quality. Conference Bridge is a resource that no hospital should be without.

 

Proactive Risk Management Through Reporting

Hospital staff can create Quality Assurance Reports and other customized reports to help run a more efficient call center. With 1Call’s Reporting Dashboard, managers can review real-time graphical information regarding all aspects of the Infinity ISbased call center. The Reporting Dashboard can be configured to display the information important to the call center such as current call types, average time to answer, operators, waits, and more.