Hospital staff must be able to access the information they need at any time from virtually any place - it’s a fundamental and critical part of any healthcare organization’s communication protocol. Web-based communication is fast, secure, improves communication times, adds efficiencies through remote access, and reduces the number of potential errors caused by miscommunication and absences.
Web-based applications that are specifically developed for the healthcare industry, such as encrypted secure messaging, care team collaboration, and video healthcare tools, have made telehealth a reality for millions of patients.
Remote Operators | Virtual Operators
Medical call centers effectively become an extension of a hospital or healthcare center’s operations, and are available 24 hours a day, 7 days a week. Hospital call centers have become especially crucial during the current pandemic and many operators are working from home. Our web-based virtual agent software makes remote work easy by turning any personal computer into a professional hospital call center agent’s workstation, accessible via the Internet or a hospital’s local intranet. All of the tools used by an agent in a call center are accessible to the virtual agent.
A VPN connection is established for remote operators to ensure their connection is secure. Once agents are connected to the VPN, they can create their remote agent connection for data and audio. The data connection can be established via direct connection, remote desktop, thin client, Citrix, and VDI; and an audio connection via integrated audio or external audio.
Custom call center agent scripting is easily programmed and updated to guide operators through each call no matter where they are located. Remote operators are provided with the exact information they need to provide the best patient experience and reduce call center error rates.
Healthcare Communication and Care Team Collaboration
With 1Call’s mobile-friendly care team collaboration application, nurses, physicians and other staff can remotely access on-call schedules, directories, messages, reports, telephone scripts, and even historical call management data quickly and efficiently either through the Internet or through a healthcare organization’s internal networks.
Enterprise access to our healthcare communication tools improves workflows because clinical staff can find the information they need on their own, without interrupting co-workers or employees in other departments. Customizable user-interface screens provide fast access to information they use the most.
Staff can view, edit, copy, override, assign, and unassign schedules in real-time; use directories to quickly find and contact staff (titles, departments, office hours, and preferred contact method displayed); and use the reporting function to track, view, and print communications (with complete and accurate statistics).
Mobile Web App
Secure organizational communication is crucial for protecting patients, medical staff, and hospital organizations. Our mobile web app sends secure text, photo, audio, and video content and can be used on smartphones, tablets, and even desktop computers. The app simplifies healthcare communications to ensure fast, reliable, encrypted care team collaboration to provide a better patient experience, and speed the process of patient admissions, lab results, patient transport, and more.
Unlike SMS text messages, 1Call’s healthcare communication app encrypts messages to keep patient’s electronic protected health information (ePHI) secure. To ensure privacy, messages are not stored on devices, passcodes, fingerprint scans, or facial recognition can be required, and access to the app can be remotely disabled.
Our app is available as either a secure cloud-based or on-premise solution, enabling users to send messages from device to device, from the cloud, or directly from a hospital call center. The app uses both WiFi and cellular networks to ensure messages are sent and received from virtually anywhere.
Cloud-based telehealth provides instant access to healthcare specialists via live, secure video conference. Remote healthcare is available across complex ecosystems and seamlessly delivered into almost any care setting.
Patients can use video healthcare to visit a provider via virtual appointments online. The video healthcare platform connects callers to a portal where if needed, interpreting services in over 200 languages, including American Sign Language (ASL), can be utilized, then securely connects to a provider. In some behavioral health cases, instant secure video access to psychiatrists is available to help defuse crises situations and prevent unnecessary admissions.
Video healthcare offers additional services to medical staff such as 24/7 organ transplant referrals for primary care physicians and partner organizations, and on-demand, 24/7 access to clinicians in skilled nursing, hospice, and home care to prevent readmissions.