1Call Announces Major Update for Transformer

The 1Call Division of AMTELCO is pleased to announce a major update to the capabilities of the Transformer data importing utility. This new tool features an improved user interface, along with many new capabilities, saving countless hours for new 1Call customers, as well as current customers that are upgrading to newer platforms such as Genesis.

The Transformer speeds and simplifies the process of moving data by using a set of utilities to import:

2017 1Call Leadership and Training Seminar Wrap-Up

The 1Call Division of AMTELCO is pleased to announce the completion of a very successful 1Call Leadership and Training Seminar! Current 1Call customers along with prospects and Amtelco staff gathered in Madison, Wisconsin from September 12-14, 2017, to join in powerful sessions specifically designed to help healthcare organizations enhance their enterprise-wide communications

1Call Announces Keynote Speaker for 1Call Leadership Conference and Training Seminar

The 1Call Division of AMTELCO is pleased to announce that Chad Kopitzke of NeXtGen Advantage will be the keynote speaker for the Eleventh Annual 1Call Leadership Conference and Training Seminar. The seminar will be held September 12-14, 2017, at The Madison Concourse Hotel and Governor’s Club, located in downtown Madison, Wisconsin.

1Call-Training and Customer Support 2017

Transcript

Holly Ritchison: I've attended several Amtelco conferences over the years, two times now with the 1Call for the hospitals. I find that's very beneficial because the group is a little smaller than some of the big national conferences. I like to go away with ... I've got contact names and numbers. You remember that one person that knew something that now you need some help with. You really do build a lot of great relationships.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 6)

Communication Training and Standardization

Technology is a crucial part of improving communication efficiency and accuracy. Healthcare organizations remain places where care is provided by humans, however, and staff training is an important part of any solution.

In addition to training staff on any new technology they interact with, it’s important to train care providers and hospital staff on communications skills so that handoffs and other forms of communication contain all of the necessary and relevant information.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 5)

Advantages of Automation

Automation reduces response time and staffing costs by removing the need for a staff member to identify an issue and deliver the message. Not only is the message sent immediately, reducing lag time, it also reduces the amount of staff resources allocated to rote tasks.

Automation also greatly removes opportunities for human errors, such as forgetting to deliver the message or delivering the message to the wrong recipient.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 4)

Solutions for Improving Communications
The most viable and impactful approach to solving communication inefficiencies at healthcare organizations is to combine standardized communication training with streamlined communication technology. A two-part solution takes into the reality of healthcare operations. Human care providers are essential to providing compassionate, empathetic care and yet they are also prone to fatigue, flawed assumptions, and human error.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 3)

The Consequences of Communication Breakdowns

The impact of ineffective communications has a significant role on the quality of care patients receive as well as on healthcare organizations’ bottom lines.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 2)

Healthcare Communication Chain

Hospitals are epicenters of communication. The moment a patient arrives at a hospital, a complex chain of communication kicks off. The patient is admitted, their medical records are retrieved, a bed is assigned, care team members are assigned to their case, a discharge plan is created, diagnoses and treatment plans are recorded and handed off to new clinicians, the patient is eventually discharged with education and instructions, and someone clears the bed.

Efficient Communications-Steps for Automating, Streamlining and Improving Healthcare Communications (Part 1)

The average 500-bed hospital in the United States loses $4 million each year directly due to inefficient communication, according to a study published in the Journal of Healthcare Management. Effective and efficient communication is essential to fulfilling a healthcare organization’s mission of providing high quality care. It is also crucial to eliminating unnecessary costs and maintaining an organization’s fiscal health.