Hospital Call Center

29
Dec

Interoperability in the Call Center: A Natural Solution

1Call
Healthcare Call Center
Hospital Call Center

A call center operator.

10
Nov

Call Flow Scripting for Hospital Call Centers

1Call
Hospital Call Center
Operator Services

1Call customer talks about call flow scripting at his hospital call center.

3
Nov

Web-Enabled Applications for the Hospital Call Center During COVID-19

1Call
Healthcare Call Center
Hospital Call Center

A hospital call center agent uses 1Call's web-enabled applications to assist callers.

6
Oct

Remote Support and Training for Hospital Call Centers

1Call
Customer Support
Hospital Call Center

Customer talks about the remote support she receives from 1Call.

25
Aug

Setting Up Remote Operators

Healthcare Call Center
Hospital Call Center

A remote operator works from home.

18
Aug

The Benefits of 1Call’s Operator Scripting by Carolyn Sonnefeld of The Cleveland Clinic

1Call
Hospital Call Center
Hospital Switchboard

An operator uses call center scripting to guide her through a call.

4
Aug

Healthcare Call Centers Help Bring Care to the Medically Underserved

Healthcare
Healthcare Call Center
Hospital Call Center

An elderly woman talks on the phone from her living room.

30
Jun

Virtually Consolidating Multiple and Multi-State Hospital Call Centers

1Call
Healthcare Call Center
Hospital Call Center

Concept illustrating a virtual server consolidating multiple hospital call centers.

23
Jun

The Role of Hospital Call Centers

1Call
Healthcare Call Center
Hospital Call Center

Smiling operator in a hospital call center.

16
Jun

Compelled by COVID-19, the Future of Healthcare is Here with Help from Telehealth and Hospital Call Centers

1Call
Healthcare Call Center
Hospital Call Center

Doctor speaks to her patient via a laptop during the COVID-19 crisis using telehealth technology.