Hospital Call Center

1
Sep

Setting Up Remote Operators Part 2 of 2 – Home Office

Hospital Call Center
Operator Services

A remote operator works from his home office.

25
Aug

Setting Up Remote Operators Part 1 of 2 – Staff Considerations

Healthcare Call Center
Hospital Call Center

A remote operator works from home.

18
Aug

The Benefits of 1Call’s Operator Scripting by Carolyn Sonnefeld of The Cleveland Clinic

1Call
Hospital Call Center
Hospital Switchboard

An operator uses call center scripting to guide her through a call.

4
Aug

Healthcare Call Centers Help Bring Care to the Medically Underserved

Healthcare
Healthcare Call Center
Hospital Call Center

An elderly woman talks on the phone from her living room.

30
Jun

Virtually Consolidating Multiple and Multi-State Hospital Call Centers

1Call
Healthcare Call Center
Hospital Call Center

Concept illustrating a virtual server consolidating multiple hospital call centers.

23
Jun

The Role of Hospital Call Centers

1Call
Healthcare Call Center
Hospital Call Center

Smiling operator in a hospital call center.

16
Jun

Compelled by COVID-19, the Future of Healthcare is Here with Help from Telehealth and Hospital Call Centers

1Call
Healthcare Call Center
Hospital Call Center

Doctor speaks to her patient via a laptop during the COVID-19 crisis using telehealth technology.

19
May

Remote and In-person Support and Training for Hospital Call Centers

1Call
Customer Support
Hospital Call Center

1Call customer gives testimonial about remote customer support and training.

12
May

Does your hospital call center have a business continuity or disaster recovery plan?

Critical Communications
Hospital Call Center

Man speaking to camera about their hospital call center disaster preparedness plan.

29
Apr

How State University of New York (SUNY) Upstate Medical University is Leveraging 1Call Software to Respond to COVID-19

1Call
Healthcare Call Center
Hospital Call Center

Smiling hospital call center agent wears headset and works from home.